Job Description:

We are looking for a Customer Service Representative (CSR) to handle customer inquiries, provide support, and ensure customer satisfaction. The ideal candidate should have excellent communication skills, a problem-solving attitude, and a customer-first approach.

Responsibilities:

• Answer customer calls, emails, and chats professionally.
• Resolve customer issues and provide solutions.
• Maintain customer records and update databases.
• Process orders, returns, or service requests.
• Follow up with customers for feedback and support.

Requirements:

• Excellent verbal and written communication skills.
• Ability to handle customer queries patiently and efficiently.
• Experience in customer support or a similar role is a plus.
• Familiarity with CRM software is an advantage.
• High school diploma or equivalent (Bachelor’s preferred).